Frequently Asked Questions

We know you must have several questions before we meet in person. Here are a few of the most frequently asked questions from our clients. We look forward to speaking with you directly to answer all your additional questions.

Where do I park?
With thousands of parking spaces available at the stadium, parking is complimentary should your event not be open to the public. Parking location depends on which space you host your event in. Your sales manager will confirm parking information with you.

What are your payment policies?
Once you have decided to host your event with us, your deposit is due within one week. Your deposit amount is based on the estimated total charges of your event. Final event payment is due 7 business days prior to your event; however, if you are paying by check, payment is due 14 business days prior to your event. We accept all major credit cards.

Do I need an appointment to view the space?
Yes, you will want to contact our Catering Sales Coordinator at 904.633.4674 to set an appointment. Appointments are required so that we may set aside ample time to focus on your special event questions and needs.

Can Jaxson DeVille and the ROAR (Jaguars Cheerleaders) make an appearance at my event?
Yes! Your event planner will be glad to help with this.

Do you offer tours of the stadium to determine the location of my event?
Absolutely! Lace up your cleats – we’re going pro! Join us behind the scenes to view the locker room, press lounge, team meeting rooms, and make a final stop on the field! The Catering Event Planner will be happy to give complete information at that time regarding food and beverage minimums, décor possibilities and organizing a tour for your guests.

When do I need to confirm my menu and event details?
All final event details and menus should be confirmed 30 days prior to your event. Charges may apply should event details and/ or menu changes occur after that time frame.